Refund &
Cancellation Policy

01Refund policy scope

This policy covers refund and cancellation requests for OrbitX services and listed digital products at smmorbitx.com, including likes, followers, subscribers, views, other social growth products, marketing management and custom website or creative projects. Read it together with the product description, your order confirmation, our Terms and Conditions and any written project agreement. Mandatory legal rights take priority over conflicting terms.

02How to request refund assistance

Contact OrbitX through the Messages Room with your order or project reference, the service purchased, payment information sufficient to locate the transaction, and a clear description of the issue. Include relevant screenshots or delivery details where helpful. Do not send full payment card details or passwords. If you cannot access your account, use the contact options on the website.

03Cancelling before work begins

Request cancellation as soon as possible. Whether an order can be stopped depends on its current status and any third party processing already initiated. OrbitX will review the request and confirm the outcome; submitting a request does not by itself confirm cancellation. Any amount that must be returned under applicable law or the agreed service terms remains refundable.

04Orders already in progress

If delivery or project work has started, the team will review what has been supplied, what can still be stopped and the terms agreed before purchase. A refund may be full or partial where appropriate and legally required. Any proposed deduction for work or costs must be explained and supported by the applicable agreement and law. Starting delivery does not automatically waive statutory cancellation rights.

05Non-delivery, incorrect delivery and duplicate payments

If a service has not been delivered as agreed, is materially different from its description, or a payment appears duplicated or incorrect, contact OrbitX for investigation. Depending on the circumstances and your applicable rights, the resolution may include completing or correcting the service, a proportionate refund or a full refund. You are not required to accept a replacement where the law entitles you to a refund.

06Likes, followers, views and other social products

Delivery method, quantity, estimated timing and any quality, retention or refill commitment are those expressly disclosed for the specific product at purchase. OrbitX will review reported discrepancies using relevant order and delivery records. Changes in total public counts alone may not identify the source of delivery because other account activity or platform adjustments can affect those totals. This does not remove remedies for non-delivery, misdescription or failure to meet an agreed commitment.

07Refills and retention

A refill applies only when the purchased product expressly includes it and the request meets its disclosed conditions and period. There is no implied lifetime refill or permanent retention guarantee. If a promised refill or retention commitment is not fulfilled, contact OrbitX for a suitable resolution under the order terms and applicable law. A refill policy cannot replace a refund or other remedy required by law.

08Incorrect links and account changes

Provide accurate profile or content links and follow the disclosed access requirements. If a link is incorrect, content is removed or an account becomes inaccessible, notify OrbitX promptly. The team will review whether delivery can be corrected or stopped. Refund eligibility depends on what occurred, the information disclosed before purchase and applicable law; these events do not create an automatic universal exclusion from refunds.

09Refund review for custom projects

For WordPress, WooCommerce, Shopify and other custom work, cancellation and refund assessment depends on the agreed scope, payment stages, work completed and deliverables provided. Discuss any scope or quality concern before approving further work. A milestone or deposit label does not by itself make a payment non-refundable; any deduction must have an appropriate contractual and legal basis.

10Advertising and management services

Advertising management fees and advertising spend are separate unless the agreement states otherwise. Cancellation of ongoing management and any refund for unperformed work depend on the agreement and applicable law. Ad spend already used by a platform is assessed under the platform terms and relevant legal rights. Campaign performance alone is not a guarantee of a refund unless a specific promise or legal remedy applies.

11Refund method and timing

Once a refund is confirmed, OrbitX will explain the approved amount, method and expected processing time. Refunds should use the original payment method where feasible and where required by law. Store credit or another method will not be substituted for a legally required monetary refund without the necessary agreement. Bank or provider processing times can vary; applicable statutory deadlines still apply.

12Consumer cancellation rights

Some jurisdictions provide cancellation, withdrawal or other remedies for distance purchases and digital services. These rights vary by service and location. Any lawful early start of work or digital delivery that affects withdrawal rights must satisfy the relevant disclosure, consent and acknowledgment requirements. A general acceptance of this policy is not a substitute for a separate consent where one is required.

13Disputes and misuse

Provide accurate information when raising a concern. OrbitX may request proportionate evidence to locate and assess the transaction. Contacting support can help resolve an issue, but this policy does not prevent you from using lawful payment dispute mechanisms, seeking advice or exercising statutory remedies. No provision requires you to give up non-waivable rights.

14Contact and policy updates

Use the Messages Room for refund, cancellation or refill questions. Changes to this policy will be made available before they apply and will not automatically replace the terms of an existing order retroactively. The version date above identifies this policy. Any service specific refund or refill commitment disclosed at purchase remains subject to applicable law.

For general UK consumer information, see the official guidance on cancelling goods or services. The rights applicable to a particular order depend on the service, circumstances and relevant law.