FAQ
Clear answers for your next step

OrbitX offers social media marketing, Google Ads and TikTok Ads management, website development and social growth services. Explore our digital marketing services or social growth services to learn more.

Open the Messages Room in your client portal and share your requirements with the OrbitX team. We can discuss your goals, scope and pricing there.

Yes. We offer WordPress websites and WooCommerce stores, as well as Shopify stores. The final scope and pricing depend on your requirements. Share your page count, product catalog size, required integrations and any reference websites. We can then discuss which features belong in the initial build and which may be planned for a later phase.

Domain, hosting, premium themes and plugins may have separate charges. The OrbitX team will confirm what is included when discussing your project.

Yes. We can discuss your business goals, campaign requirements and the management approach in the Messages Room. Management fees and advertising spend are separate. Campaign eligibility, creative requirements and tracking arrangements depend on the platform and agreed scope. For platform guidance, consult the official Google Ads Help Center.

Open the service from the Shop, choose your package and quantity on its product page, then select Order Now to continue to Quick Checkout.

Available packages and quantities appear on the individual product page. Select the option that fits your requirements before proceeding to checkout.

Follow the payment instructions provided during the order process and submit your payment proof using the available option. The team will review it.

Use the order tracking option provided after checkout or view your orders in the client portal when available.

Timelines vary by service, order details and project scope. Check the service information or ask the OrbitX team for an estimate. Include your selected package and any deadline when requesting clarification. This FAQ provides general guidance; your agreed project scope and the applicable service terms determine the details of your order.

The client portal provides access to areas such as messages, projects, orders, files and payments, depending on your account and service.

Use the Messages Room in your client portal to share requirements, ask questions and continue your conversation with the team.

Use the available file or attachment options in your client portal to share relevant project materials with the OrbitX team.

Contact the team through your client portal and include your order details so we can understand your request. Add the order reference, service name and a short description of the issue. Relevant screenshots may help, but do not send passwords, one-time codes or full payment card details.

Read our Terms and Conditions, Privacy Policy and Refund and Cancellation Policy. Contact the OrbitX team if you have questions.