Privacy Policy

01About this Privacy Policy

This Privacy Policy explains how information is handled when you visit smmorbitx.com, create an OrbitX client account, contact the team or request services. It covers website and portal activities, including social growth orders, advertising management and web projects. References to OrbitX mean the service provider operating this website.

02Privacy Policy: Information you provide

Information provided through the website or portal can include your name, email address, WhatsApp number, company details, profile image, account credentials, service requirements, social profile or content links, messages, project files and order information. Payment proof can contain transaction references and other details visible in the file you upload. Share only information relevant to your request.

03Privacy Policy: Account and technical information

The website uses account authentication and session information to provide client access. Website infrastructure and security tools may record technical information such as IP address, browser details, device information, access times and error logs, depending on the live configuration. Information may also come from payment confirmations or platforms involved in the service you request.

04Privacy Policy: Why information is used

Information is used to create and manage accounts, verify access, respond to inquiries, discuss and deliver services, process orders and payment proof, share project files, provide support and protect the website from misuse. Information relevant to legal, accounting or dispute obligations may also be retained for those purposes. Information needed for an account or service may be necessary to provide that functionality.

05Legal grounds where applicable

Where data protection law requires a lawful basis, service requests and order administration may rely on steps requested before a contract or performance of a contract. Security, fraud prevention and service administration may rely on legitimate interests, subject to applicable balancing and objection rights. Legal recordkeeping may rely on legal obligations. Optional processing that requires consent must use valid consent, which can be withdrawn without affecting prior lawful processing.

06Privacy Policy: Social products and campaign access

Likes, followers, subscribers, views and other listed social growth products may require the relevant public profile, channel or content link and order details. Campaign or website projects may require authorized account access. Provide only access necessary for the agreed service, use delegated permissions where available, and do not submit platform passwords or sensitive financial information in ordinary chat messages.

07Privacy Policy: Messages and automated assistance

Messages and attachments submitted through the client portal are stored as part of the conversation and may be accessed by authorized OrbitX personnel for service and support. The portal includes automated assistance that may generate an initial response. Ask for human review where necessary. Do not include sensitive information that is unrelated to your request. This policy does not claim that all live chat tools have been audited or that automated replies are always correct.

08Privacy Policy: Cookies and browser storage

Authentication cookies and browser storage support functions such as account sessions, interface preferences, notifications and duplicate inquiry handling. Blocking essential storage can affect portal functionality. Optional analytics, advertising pixels or similar tracking, if enabled, require the relevant disclosure and consent or opt out controls where applicable. This policy does not itself set tracking consent, and browsing the website alone is not treated as consent where affirmative consent is required.

09Privacy Policy: Recipients and service providers

Information may be handled by authorized personnel and providers needed for hosting, email, security, payment verification, project delivery and the platforms used for your requested service. Disclosures may also be necessary to comply with lawful requests or handle disputes. The information shared should be limited to what is necessary for the relevant purpose. Third party websites and platforms have their own privacy policies.

10Privacy Policy: International processing

Website operations and service providers can involve processing outside your country. Applicable transfer restrictions and required safeguards must be addressed for the relevant providers and destinations before a restricted transfer occurs. Contact OrbitX for information about the providers, destinations and safeguards applicable to your service. A worldwide service offering does not by itself authorize unrestricted international data transfers.

11Retention and security

Retention depends on the purpose of the information, the account or project relationship, support requirements, applicable recordkeeping obligations and unresolved disputes. Information should not be kept longer than necessary for those purposes. No single fixed retention period applies to every category in this policy. Technical and organizational safeguards should reflect the risks involved; no website or transmission method can guarantee absolute security. Contact OrbitX promptly about suspected account misuse.

12Privacy Policy: Your choices and privacy rights

Depending on applicable law, you may have rights to access, correct, erase or receive a copy of your information, restrict processing, object to processing or withdraw consent. You may specifically object to processing based on legitimate interests and to direct marketing where those rights apply. Some requests are subject to verification, legal exceptions or recordkeeping duties. You may complain to the competent data protection authority where applicable. Statutory response periods and rights are not reduced by this policy.

13Children and regional availability

Services are intended for people with legal capacity to enter the relevant agreement. Do not submit information about children unless it is necessary, lawful and appropriately authorized. Service availability restrictions, including the Israel exclusion in the Terms and Conditions, do not remove privacy protections that apply to any individual whose information is processed.

14Requests, questions and updates

Use the OrbitX Messages Room to raise a privacy request or question. If you cannot access your account, use the contact options provided on the website; do not create a new account merely to exercise a privacy right. Identify your request and provide enough information to locate the relevant account or order without sending unnecessary identification documents. Material changes to this policy should be communicated before new processing begins where required. The date above identifies this version.

For general information about privacy notices and rights in the UK, read the Information Commissioner’s Office guidance on the right to be informed. The rights applicable to you depend on the relevant law.